Privacy Policy
Introduction
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how ShopCircuit (owned by Vidyant Technologies Private Limited and its affiliates (collectively "ShopCircuit, we, our, us") collect, use, share, protect or otherwise process your personal information through ShopCircuit website https://www.ShopCircuit.ai. While you may be able to browse certain sections of the Platform without registering with us, however, please note we do not offer any product/service under this Platform outside India. Your personal information will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
Collection
We collect your personal information relating to your identity, demographics and when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to Information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, occupation and any such information shared as proof of identity or address. If you are a seller with us, we may also request you to share your PAN, GST number, Government issued ID cards/number and Know-You-Customer (KYC) details to check your eligibility for listing your products, services or events including but not limited to credit and payment products. Some of the sensitive personal information such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features available on the Platform to assist you with your shopping experience) or password etc. Some of the information such as your shopping behaviour, preferences, call data records, device location, voice, your browsing history, and other information that you may provide to us from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier. In general, you may browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do research on our users' demographics, interests, and behaviour to better understand and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal information directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you set up an account or transact with us, we may seek some additional information, such as billing address, credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders to provide services, enable transactions or to refund for cancelled transactions. If you choose to post messages on our message boards, personalised messages, images, photos, gift card message box, chat rooms or other message areas or leave feedback/product review or if you use voice commands to shop on the Platform, we will collect that information you provide to us. Please note such messages posted by you will be in public domain and can be read by others as well, please exercise caution while posting such messages, personal details, photos and reviews. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services or participating in any event) requires registration. We may use your contact information to send you offers based on your previous orders or preferences and your interests. If you receive an e-mail, a call from a person/association claiming to be from ShopCircuit seeking sensitive personal information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. We at ShopCircuit or our affiliate logistics partner do not at any time connect with you requesting for such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Use
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. We will ask for your permission to allow us access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location and device information: (i) to send commercial communication regarding your orders or other products and services (ii) enhance your experience on the platform and provide you access to the products and services offered on the Platform by sellers, affiliates, partners or lending partners. You understand that your access to these products/services may be affected in the event permission is not provided to us. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete surveys conducted either by us or through a third- party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information (like pin code, age or income level) attributes such as your interests, household or lifestyle information, your purchasing behaviour or history preference and other such information that you may choose to provide. The survey may involve collection of voice data or video recordings. Participation in these surveys are purely voluntary in nature. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
Cookies
We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout.
Sharing
We may share your personal information internally within ShopCircuit entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them.. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal information to government agencies like ONDC or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
Links to Other Sites
Our Platform links to other websites that may collect personal information about you. ShopCircuit is not responsible for the privacy practices or the content of those linked websites..
Security Precautions
To protect your personal information from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures, in line with international standards. Whenever you access your account information, we offer the use of a secure server. The transmission of information is not completely secure for reasons beyond our control. We adopt industry standard security measures and keep updating our systems from time to time to protect your personal information against any hacking or virus dissemination. However, by using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you do not wish to receive promotional communications from us, then please unsubscribe by clicking on the unsubscribe link in the email or visit our Help Center.
Advertisements
We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this Platform and other websites in order to provide advertisements about goods and services of interest to you. You have an option to opt-out from tracking of personalized advertising using the “Opt out of Ads Personalization” settings using your device’s settings application. ShopCircuit will have no access to your GAID once you select this feature.
Use of Children Information
Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Data Retention
We retain your personal information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if there is a legal obligation to retain the data; if required to comply with any applicable statutory or regulatory retention requirement by law; if we believe it may be necessary to prevent fraud or future abuse; to enable ShopCircuit to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
Your Rights
We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal information directly through the functionalities provided on the Platform. You may delete certain non-mandatory information by logging into our website and visiting Profile and Settings sections. You can also write to us at the contact information provided below to assist you with these requests. You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Platform or restrict provision of our services to you for which we consider that information to be necessary.
Consent
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal information” in your subject line of your communication. We will verify such requests before acting on our request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
Grievance Officer
Mr Abhinav Srivastava : Founder, Vidyant Technologies Pvt Ltd., Old no 221 & 22/2, New no 144 & 144/1, Shubhram Complex, 5th floor, MG Road, Bangalore, 560001
Contact us
You can reach our customer support team to address any of your queries or complaints related to product and services by writing to support@shopcircuit.ai or call us at Phone: +91-76-76580202 Time: Mon - Sat (9:00 - 18:00)
Queries
If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided above.
Intellectual Property Policy
Company (as defined in the Buyers_Terms of Use ToU) respects all third party intellectual property. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please refer to the procedure for registration of a complaint mentioned herein below. To facilitate and assist people and organizations protect their intellectual property rights and as a trust building exercise between Company and its users, the Company has put in place this Intellectual Property Policy ("IP Policy") to identify and remove infringing or unlicensed items and material listed on its Platform (as defined in the Terms & Conditions) when an owner of intellectual property reports such infringement to us. The IP Policy is made in compliance with the applicable Indian Laws.
Intellectual Property
For the purpose of this IP Policy,"Intellectual Property" includes the following:
- "Trade Marks" means a mark capable of being represented graphically and which is capable of distinguishing the goods or services of one person from of the others and may include service marks, logos, designs, trade dress, shape of goods, their packaging or combination of colours, as are duly registered and/or pending registration under the Trade Marks Act, 1999.
- "Copyrights" in, copyrighted works and copyrighted materials i.e. literary, dramatic or musical work or artistic work, owned, acquired or validly licensed to any person in terms of the Copyright Act, 1957.
- Other intellectual property rights legally valid and recognised in India such as trade secrets, proprietary know-how, any patentable or non-patentable inventions, discoveries or any modifications, adaptations, derivatives or improvements of each of the above.
Eligibility to Report
If you are the owner/valid licensee of any Intellectual Property in any content ("IP Owner") available/uploaded on Platform without your consent, or you believe that your content has been copied/misused in any way that constitutes infringement of your Intellectual Property rights, you may report the same to Company.
Procedure to report Intellectual Property right infringement
IP Owner is required to email us at support@shopcircuit.ai; a notice of infringement in the format set out in SCHEDULE I here to ("Notice Form") specifying the allegedly infringing listings on Platform.
Company, on receipt of the Notice Form, may satisfy itself with the (a) genuineness of a duly and completely filled Notice Form and (b) the veracity thereof. Basis the same, Company may:
- Immediately delist the infringing products from the Platform.
- Block the relevant supplier/reseller/vendor/merchant/advertiser account from Platform and/or bar such supplier/reseller/vendor/merchant/advertiser from listing any products on Platform.
Indemnity
IP Owner understands that by submitting Notice Form, IP Owner grants to Company, the right to inter alia forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Company for all claims brought by a third party against Company arising out of or in connection with the submission of a Notice Form.
Consequences of Incomplete/Frivolous Reporting
If the Notice Form is incomplete or Company opines (in its sole discretion) that the Notice Form is frivolous and/or fake, Company may not take any action as stated above and may, if it deems necessary, report to the relevant supplier/reseller/vendor/merchant/advertiser.
If relevant supplier/reseller/vendor/merchant/advertiser believes that a report against it is frivolous, such relevant supplier/reseller/vendor/merchant/advertiser may intimate Company about the same along with documentary proof thereof ("Counter Claim").
Company may reactivate the account of such relevant supplier/reseller/vendor/merchant/advertiser and list the products on the Platform if Company is satisfied, in its sole discretion, of the genuineness of such Counter Claim. Company may require such supplier/reseller/vendor/merchant/advertiser to provide such information or documents, as it may deem fit for the said purpose.
You acknowledge that Company will exercise its discretion based on the documents and information provided by you and shall not independently verify the genuineness of your claim. Accordingly, Company shall not be held liable in any manner for any act/omission, so far as Company exercises reasonable and due diligence with respect to any Notice Form and/or a Counter Claim.
You acknowledge that Company is not a statutory or judicial body and may act or omit to act basis the documents provided to it either by an alleged IP Owner or relevant supplier/reseller/vendor/merchant/advertiser. You accordingly, acknowledge that Company shall not be liable for any such action or omission.
NOTICE FORM
To,
FashNear Technologies Private Limited
I/We, [__] [insert name] (s/d/o or a company/LLP registered under the Companies Act, 1956/2013/ Limited Liability Partnership Act 2008) residing at/having registered office at [__] [insert address], through authorised representative Mr. [__] [insert name and designation], authorised vide [__] [insert details of Board Resolution, if any] do solemnly and sincerely declare as follows.
I/We am/are the right owner of certain Intellectual Property rights, created/modified and applied for registration/registered under [__] [insert details of relevant statute]. Please see enclosed certified true copy of [__] [insert details proof of ownership of Intellectual Property by IP Owner].
I/We believe that the item listings or materials identified in the annexure attached hereto [link and other details to be provided] are not authorised by me/us, our agent, or the law and therefore infringe my/our Intellectual Property rights.
[__] [insert reasons for comprehending that the products in question violate IP Owner's Intellectual Property rights and the basis of your decision such as test purchases, laboratory reports or such similar documentary proof].
In light of above, you are requested to expeditiously remove or disable access to the material or products claimed to be infringing from ShopCircuit.ai/Portal.
I/We may be contacted at:
- Name- [__]
- Designation & Company- [__]
- Address- [__]
- Email- [__]
- Telephone/Fax- [__]
and make this declaration conscientiously believing it to be true and correct.
Declared by [__] on [__] [insert date] at [__] [insert place]
Yours sincerely,
Signature
Note:
- Please provide documentary proof of ownership of Intellectual Property.
- Please provide documentary proof supporting your claim (if any).
- Please note that all documentary proof submitted along with this Notice should be "certified as true".
- Please note that the information and documents provided in this notice may be shared with the person who is alleged to have infringed your Intellectual Property.
- Please note that the Company reserves the sole right to take a decision in this regard, as it may deem appropriate. The Company shall not be liable for an act/omission on account of verifying any claim/document thereof.
Returns , Refunds and Exchange Policy
Company (as defined in the Buyers_Terms of Use ToU) respects all third party intellectual property. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please refer to the procedure for registration of a complaint mentioned herein below. To facilitate and assist people and organizations protect their intellectual property rights and as a trust building exercise between Company and its users, the Company has put in place this Intellectual Property Policy ("IP Policy") to identify and remove infringing or unlicensed items and material listed on its Platform (as defined in the Terms & Conditions) when an owner of intellectual property reports such infringement to us. The IP Policy is made in compliance with the applicable Indian Laws.
What can I return?
You may request returns for most items you buy from sellers and suppliers listed on the Platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy.At the discretion of the Platform, Products sold under any offer, promotion or discount may not be returned. All returns are subject to the details provided in the product description page and other Sections of this policy. Products that are not eligible for return on the Platform, may be exchangeable for reasons mentioned on the product description page on the Platform.
However, if you receive a damaged/defective/wrong product from any seller listed on the Platform, you will still be allowed to exchange the product for reasons as provided in the product description page. In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.
In circumstances where you return an extra or a different product, ShopCircuit will not be accountable for misplacement or replacement of such product and will not be responsible for its delivery back to you.
What are the return options?
Certain products on ShopCircuit will have two return options available: (a) Wrong/Defect item return option, and (b) all return option. If a product does not have the above-mentioned options for return, the return option available for the Product in the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page.
What is the Wrong/Defect item return option and all return options?
ShopCircuit provides an ‘all return option’ to its users, wherein users will be able to enjoy certain privileges on a specific product for payment of a premium on the product cost. Features of an all return option are as follows:
- Subject to seller’s return/exchange policy provided on the product description, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange.
- The user will be eligible to return the specific product for reasons other than the product being wrong or damaged
- The all return option is available only for specific products.
For users not availing an all return option, shall be eligible for a ‘Wrong/Defect item return option’ . If you opt for the Wrong/Defect item return option:
- Subject to seller’s return/exchange policy, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange.
- The user will be eligible for return/refund of the product if the product received is defective, damaged, wrong or incomplete due to seller’s fault or if the user has received the wrong product.
Will my return be free of cost?
If you have opted for an all return option, you may return the product free of cost no matter what the reason. Certain products may have return fees associated which will be clearly stated on the product details page. If you have opted for the Wrong/Defect return option, you may return the product free of cost if fault with the product lies with the supplier. The following are the faults which lies with the supplier:
Return Reason Category | Actual Return Reason |
---|
|
Wrong Product | - Wrong Size Delivered
- Same product in different colour
- Completely different product from the product shown
|
|
Defective Product | - Product is dirty or with stains
- Product is broken
- Product is torn
|
|
Received incomplete product | - Part of the product is missing
- Less quantity than ordered
|
|
The following faults will need to be verified before arranging return free of cost:
- The quality is not merchantable.
- product has low performance.
- Late Delivery
How to return items?
You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product, please follow the steps mentioned below:
- If a product is eligible for return, the user will be able to initiate the return request under the ‘My Orders’ section.
- Create a ‘return request’ under the ‘My Orders’ section on the Platform and follow the instructions provided on the Platform.
- After the ‘return request’ has been raised, Return ID will be generated by ShopCircuit.
- In case you purchase multiple products in a single order, return requests for individual items can also be raised.
- Once a return request is raised, ShopCircuit shall analyse the request and accordingly process the request internally. All return / exchange claims shall be subject to ShopCircuit’s discretion.
- If you have scheduled a pick – up for returning the product, please keep the items ready to be picked up by the delivery partners.
- Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
- At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product.
- Please note that the product will be picked up from the same address where delivery was made. In case pick up is to be made from a different address, the same should be notified to ShopCircuit by writing to legalsupport@ShopCircuit.com. Such request may be accepted at ShopCircuit’s sole discretion and subject to the new address being in serviceable area.
- Further, on receipt of returned product, the product shall undergo a quality check. If the product returned in an acceptable condition, as determined by ShopCircuit at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund/exchange shall be initiated.
Can my order be exchanged?
All products which are returnable are eligible to be exchanged, subject to the return options mentioned hereinabove. However, there may be certain products which are not eligible for return but are eligible for exchange. Further, exchange is subject to stock availability and subject to your address being serviceable for exchange. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user once it is found that the return has been initiated for genuine reasons on the sole discretion of ShopCircuit.
The exchange request must be raised within the return window period specified on the product detail page.
In case of exchange, if the cost of the new product is more than the original product delivered, you will have to pay the difference amount and if the cost of the new product is less than the original product delivered, the difference amount will be refunded.
Further, once a product has been exchanged, there cannot be any more exchanges on the same order.
How to exchange items?
You can exchange the products purchased on the Platform within the specified exchange period, unless the product description page specifies that the product is not exchangeable. It is hereby clarified that exchange in this policy means exchange with the same product and not with a different product. To exchange a product, please follow the steps mentioned below:
- If a product is eligible for exchange, the option shall be available against the product under ‘My Orders’ section.
- Create a ‘exchange request’ under the ‘My Orders’ section on the Platform and follow the screens that are prompted.
- In case you purchase multiple products in a single order, exchange requests for individual item can also be raised.
- After a exchange request has been raised, Exchange Id will be generated.
- Keep the items ready for exchange pick up. Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
- Once the original product is handed over to the delivery agent, the exchanged product will be delivered to you separately.
- At the time of pick up, the delivery agent may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such quality check, the product shall not be exchanged, and no refund shall be made against such product.
- The product will be picked up from the same address where delivery was made. In case pick up is to be made from a different address, the same should be notified to ShopCircuit by writing to legalsupport@ShopCircuit.com. Such request may be accepted or rejected at ShopCircuit’s sole discretion and subject to the new address being in serviceable area.
- Further, on receipt of returned product, the product shall undergo a quality check. If the product is in an acceptable condition, as determined by ShopCircuit at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund shall be initiated.
What are the return and exchange guidelines?
Prior to creating a return or exchange request on the platform, you shall ensure that, the product which is being return either for returning the product or for exchanging the product:
- Must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact.
- Must not be damaged in your possession.
- Must be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
- Must not be used or altered.
- Must be the same product that was delivered to you
- Must be returned within the return window specified against a product on the product detail page.
Further, IMEI/ name/ image/ brand/ serial number/ article number/ bar code of the returned product should match the records of ShopCircuit. Any additional conditions provided in the product details against each product shall be applicable as well.
Further:
- Your address and the item that you wish to return must be eligible for return
- If the return is not eligible for pickup, a return option will not be available
- Once the return is received, you will be provided with a refund or exchange, as requested.
- If you intend to return an electronic device that stores any personal information, you must remove/deleted all such personal information from the device prior to returning. ShopCircuit shall not be liable in any manner whatsoever for any use of such information. Such electronic device should be formatted, and screen lock should be disabled.
- No return, exchange shall be accepted if warranty card, if any, is missing while return, or exchange of product.
- The products available on the Platform are usually returnable within 7 days of delivery. However, specific details in relation to each products are mentioned in the product description. Further, a product which has been returned/exchanged cannot be returned/exchanged again.
How will I get my refund?
- Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.
- If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product.
- In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.
- If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.
- If you have made the payment as cash on delivery, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. ShopCircuit shall not be liable to you in case incorrect bank account details have been provided by you.
- In case of any discrepancies regarding receipt of refund amount, ShopCircuit may request for additional information such as bank statement or any other relevant document.
When will I get my refund?
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
Refund Method | Refund Time Frame |
---|
|
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account | 3-7 Business Days |
|
Cash on Delivery (Refund to Bank Account in the event that the conditions for Instant Refund mentioned below are not met) | 3-7 Business Days after updating the bank account details |
|
Miscellaneous
Please note that all the customer claims and requests for return/refund shall be subject to ShopCircuit’s satisfaction.
ShopCircuit reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.
For any further queries regarding return, exchange or refund, please reach out to customer support at support@ShopCircuit.ai
Cancellation Policy
The cancellation policy is the scheme provided on ShopCircuit’s website available at www.ShopCircuit.com or the mobile application under the brand name “ShopCircuit” (collectively “Platform”) in relation to the products being sold on the Platform (“Products”). This cancellation policy (“Policy”) lays down the mechanism in which an order placed by the customer or the reseller (“User”) on the Platform can be canceled by the User or the supplier or by ShopCircuit.
When can the User cancel an order?
The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.
How can the User cancel an order?
In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.
What are the reasons due to which the User may cancel the order?
The User may cancel the order for the following reasons:
- If the order was placed for testing;
- If the User has placed multiple orders for the same Product;
- If the expected delivery date is not acceptable for the User;
- If the User wants to change the shipping or billing address;
- If the User changes their mind about placing the order;
- If the User wants to update or change the contract details or the payment mode;
- If the User wants to change the size or the colour of the Product.
- For any other reason.
When can the supplier cancel an order which has been placed?
The supplier can only cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.
What are the reasons due to which the supplier may cancel the order?
The supplier may cancel the order for the following reasons:
- If the ordered Product is not available with the supplier anymore;
- If the ordered Product is out of stock with the supplier; or
- If the supplier is unable to dispatch the order in time;
When can ShopCircuit cancel an order which has been placed?
ShopCircuit can cancel the order anytime from the date on which the order has been placed till delivery of the Product to the User.
What are the reasons due to which ShopCircuit may cancel the order?
ShopCircuit may cancel the order for the following reasons:
- If the address to which the Product is to be delivered is not serviceable;
- If the delivery of the Product has been unsuccessful and the Product has been returned to the seller;
- If the Product has been lost during transit;
- If the payment has made through online methods by the User and ShopCircuit did not get payment confirmation;
- If the shipping address or billing address provided by the User is incomplete or incorrect;
- If the supplier is unable to dispatch the order because of regulatory lockdown or other restrictions;
- If the order has been auto canceled by the system due to high risk of product returning back to the supplier;
- If the supplier does not meet ShopCircuit’s policies of fair business practices;
- If ShopCircuit does not get user confirmation during delivery;
- If the User chose cash on delivery and cash on delivery is not available for the Product ordered;
- If ShopCircuit is unable to fulfill the order due to other reasons;
- If ShopCircuit wants to cancel for any reason which ShopCircuit may deem appropriate.
How will the User get the refund?
If the User has made payment before cancellation of the order which has been placed, the money paid by the User shall be refunded. The refund will be credited to the same source of payment (bank accounts, UPI etc.) from which payment was received. If the User has chosen any other method such as wallets, the mount will be credited to the source of origin as well. The User will receive a refund of the entire amount paid by the User. In case of any discrepancies regarding receipt of refund amount, ShopCircuit may request for additional information such as bank statement or any other relevant document
Will the discount vouchers or other such promotional offers be reinstated?
If the User has used any discount vouchers or promotional offers when placing the order which has been canceled, the discount vouchers or promotional offers will be forfeited.
When will the User get the refund?
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
Refund Method | Refund Time Frame |
---|
|
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account | 3-7 Business Days |
|
Miscellaneous
ShopCircuit reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.
For any further queries regarding return, replacement, exchange or refund, please reach out to customer support at legalsupport@ShopCircuit.com.
Shipping, Order Tracking & Delivery
What is ShopCircuit's Convenience Fee?
Convenience fee is levied by ShopCircuit for providing technical expertise,brand aggregation, post sales services such as consumer support and escalations. The fee helps mitigate various costs incurred by the platform and ensures smooth running and efficient customer service.
Convenience fee may also be levied under the following circumstances:
- Orders/Cart value below certain value;
- Charges on providing services for users with higher than average returns.
When is Convenience Fee Refunded
- If the order is lost or undelivered to the customer's preferred location, the complete order amount will be refunded, including the convenience fee, if paid online.
- If a customer cancels or returns an order, Convenience Fee will not be refunded.
- In case of partial or full order return, convenience fee will be non-refundable irrespective of order value
Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
What is ShopCircuit’s Fair Usage Policy?
We always strive to provide the best experience to our customers. However, very rarely, there are some accounts that misuse ShopCircuit's customer-friendly return service. These accounts typically return more items compared to an average user or frequently choose to not accept their shipments. ShopCircuit reserves the rights to levy convenience fee on customers whose return rates are higher than average and are not adhering to the liberal returns service.
I am an Insider. Why am I seeing the convenience fee?
Convenience fee is a charge levied by ShopCircuit, for the services rendered by ShopCircuit on the platform . As an Insider, you continue to enjoy free shipping benefits without any minimum order value limits.
However, a convenience fee is charged to all customers by ShopCircuit for providing technical expertise, brand aggregation, and post sales support. The fees help mitigate various costs incurred by the platform and ensure smooth running and efficient customer service.
How do I check the status of my order?
Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.
How can I check if ShopCircuit delivers to my PIN Code?
You can find out if ShopCircuit delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
How are orders placed on ShopCircuit delivered to me?
All orders placed on ShopCircuit are dispatched through our own courier service - ShopCircuit Logistics or through other courier partners such as Blue Dart, Delhivery Etc.
Does ShopCircuit deliver products outside India?
No. At this point, ShopCircuit delivers products only within India.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 72 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
- Please do not use the item for which claim is being raised.
- You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
- The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
- The refund for prepaid/Cash on delivery orders will be done after the investigatio
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
- Failure to provide adequate information about the case.
- Failure to provide snapshots of the packet and box(if any)
- If a pilferage delivery was received, pilferage claims must be made the same day.
- You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.
- You have used the item for which claim was raised.
- In case of a component missing from a multi-component item such as Kurta, Bed - sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type
BUYER: TERMS OF USE
Welcome to ShopCircuit.This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 ) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of ShopCircuit platform for accessing ONDC marketplace - www.ShopCircuit.ai (hereinafter referred to as "Platform")
The Platform is owned by ShopCircuit Designs Private Limited, having its registered office at Old No.22/1 & 22/2, Shubharam complex 5th Flr Mahatma Gandhi Road, Bangalore North Bangalore KA 560001 IN, India.
Your use of the ShopCircuit and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the ShopCircuit including the applicable policies which are incorporated herein by way of reference. By mere use of the ShopCircuit, You shall be contracting with Vidyant Technologies Private Limited, the owner of the Platform. These terms and conditions including the policies constitute Your binding obligations, with ShopCircui and Vidyant Technologies Pvt. Ltd.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User. The term "ShopCircuit","We","Us","Our" shall mean ShopCircuit Designs Private Limited and its affiliates.
User Account, Password, and Security
If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or not in accordance with this Terms of Use, We shall have the right to indefinitely suspend or terminate or block Your access on the Platform.
If there is reason to believe that there is likely to be a breach of security or misuse of Your account, We may request You to change the password or we may suspend Your account without any liability to ShopCircuit, for such period of time as we deem appropriate in the circumstances. We shall not be liable for any loss or damage arising from Your failure to comply with this provision.
In the event of a device being associated with multiple logins or sign ups, as a measure to enhance customer's security and privacy as well as safeguarding your sensitive information for any potential risks, ShopCircuit sometimes consider moderating users and their association with devices while using the ShopCircuit app or website.
Your mobile phone number is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through an OTP verification. You agree that ShopCircuit shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Platform. You agree to immediately notify ShopCircuit of any unauthorized use/breach of your password or account.
If You share or allow others to have access to Your account on the Platform ("Account"), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information, You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.
If You have not accessed Platform for a period of 2 (two) Years, Your data (including transactional data) will be deleted from Our record and You will not be able to access such data.
Services Offered
ShopCircuit provides a number of Internet-based services through the Platform. One such Service enables Users to purchase original merchandise such as clothing, footwear, accessories, electronics from various sellers and brands (collectively, "Products"). The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. (which are found on the FAQ tab on the Platform and all of which are incorporated here by reference). It is clarified that at the time of creating a return request, users are required to confirm (via a check box click) that the product being returned is unused and has the original tags intact. If the product returned by the user is used, damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and ShopCircuit assumes no liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-shipped product, the user shall continue to be not eligible for a refund, and ShopCircuit assumes no liability with respect to the return or refund for the said re-shipped product. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.
ShopCircuit does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Platform for Transaction and Communication
The Users utilize to meet and interact with one another for their transactions on the Platform. ShopCircuit is not and cannot be a party to or control in any manner any transaction between the ShopCircuit's Users. Henceforward:
- All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. ShopCircuit does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.
- ShopCircuit does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.
- ShopCircuit does not make any representation or warranty as to specifics (such as quality, value, salability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform.
- ShopCircuit is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. ShopCircuit cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Platform.
- At no time shall ShopCircuit hold any right, title, or interest over the products, nor shall ShopCircuit have any obligations or liabilities in respect of such a contract entered into between Buyers and Sellers.
- The ShopCircuit is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services over the ONDC network. ShopCircuit is only providing a platform for communication that is also routed through ONDC, and it is agreed that the contract for the sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.
- At no time shall ShopCircuit hold any right, title, or interest over the products, nor shall ShopCircuit have any obligations or liabilities in respect of such a contract. ShopCircuit is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable, or back-ordered.
- Pricing on any product(s) as is reflected on the Platform may, due to some technical issue, typographical error, or product information published by the seller, be incorrectly reflected, and in such an event, the seller may cancel such your order(s).
- You release and indemnify ShopCircuit and/or any of its officers and representatives from any cost, damage, liability, or other consequence of any of the actions of the Users of ShopCircuit and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, ShopCircuit cannot take responsibility or control the information provided by other Users which is made available on the Platform.
User Conduct and Rules on the Platform
You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:
- You shall not host, display, upload, modify, publish, transmit, update or share any information which:
- Belongs to another person and to which You do not have any right to
- Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
- Is misleading in any way
- Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"
- Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous
- Infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy or rights of publicity
- Contains restricted or password-only access pages, or hidden pages or images
- Provides instructional information about illegal activities
- Contains video, photographs, or images of another person (with a minor or an adult)
- Tries to gain unauthorized access or exceeds the scope of authorized access to the Platform
- Interferes with another USER's use and enjoyment of the Platform
- Infringes any patent, trademark, copyright, or other proprietary rights or third party's trade secrets
- Violates any law for the time being in force
- Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order
- Shall not be false, inaccurate or misleading
- Shall not create liability for Us or cause Us to lose the services of Our internet service provider ("ISPs") or other suppliers
- A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:
- Users don't reply to the payment verification mail sent by ShopCircuit
- Users fail to produce adequate documents during the payment details verification
- Misuse of another User's phone/email
- Users use invalid address, email, and phone no.
- Overuse of a voucher code
- Use of a special voucher not tagged to the email ID used
- Users return the wrong product
- Users refuse to pay for an order
- Users involved in the snatch and run of any order
- Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to ShopCircuit
- User with excessive returns
- Repeated request for monetary compensation for fake/used order
- ShopCircuit may cancel any order that classifies as 'Bulk Orders'/'Fraud orders' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order'/'Fraud Order' if it meets the below mentioned criteria, and any additional criteria as defined by ShopCircuit:
- Products ordered are not for self-consumption but for commercial resale
- Multiple orders placed for the same product at the same address, depending on the product category
- Bulk quantity of the same product ordered
- Invalid address given in order details
- Any malpractice used to place the order
- Any promotional voucher used for placing the 'Bulk Order' may not be refunded
- Any order placed using a technological glitch/loophole
- ShopCircuit does not facilitate business-to-business transactions between Sellers and business customers. You are advised to refrain from transacting on the Platform if You intend to avail the benefits of input tax credit.
- You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuse any policy and rules of the company and interrupt or cause to interrupt, damages the use by other Users of ShopCircuit.
- You shall not use any false e-mail address, impersonate any person or entity, or otherwise mislead ShopCircuit by sharing multiple addresses and phone numbers or transacting with malafide intentions.
- We on certain landing page even allow our Users to experience free exchange of ideas and observations regarding interest in the field of fashion, including ‘viewing user generated content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or posting any user generated content to any specific dedicated page on the Platform, you accept and consent to the practices described in these ‘Terms of Service’ and ‘Privacy Policies’, as well as any other terms of prescribed by the ShopCircuit on the Platform. You agree and undertake that when accessing, viewing and/or posting any user generated content on these pages You will not imitate, abuse, harass, any Customer/User or violate and exploit, any of these ‘Terms of Service’ of the Platform.
- You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
- You shall not attempt to gain unauthorized access to any portion or feature of the Platform or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
- You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
- You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law.
- From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or overemphasize the attributes of such products or services so as to mislead other Users in any manner.
- You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us.
- The Content posted does not necessarily reflect ShopCircuit views. In no event shall ShopCircuit assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
- Maya is powered by ChatGPT from OpenAI and Microsoft. Maya may respond with inaccurate or insensitive information, exercise discretion and avoid sharing personal information.
- ShopCircuit hereby disclaims any guarantees of exactness as to the finish, appearance, size, color etc., of the final Product as ordered by the User. ShopCircuit Return & Exchange Policy offers you the option to return or exchange items purchased on ShopCircuit within the return/exchange period (Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery). In case of return or exchange of the purchased item, please refer to the "Return and Exchange Policy" available on https://www.ShopCircuit.com/faqs#returns.
- ShopCircuit hereby disclaims any guarantees of exactness as to the finish, appearance, size, color etc., of the final Product as ordered by the User. ShopCircuit Return & Exchange Policy offers you the option to return or exchange items purchased on ShopCircuit within the return/exchange period (Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery). In case of return or exchange of the purchased item, please refer to the "Return and Exchange Policy" available on https://www.ShopCircuit.com/faqs#returns.
- Used for payment of orders placed on other ShopCircuit accounts
- Transferred to any other ShopCircuit user's account, bank account, or wallets, etc.
- ShopCircuit may unilaterally terminate Your account on any event as mentioned in the Terms Of Use under point no. 4. User Conduct and Rules on the Platform. Any ShopCircuit credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases.
Contents Posted on Platform
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, and artwork (collectively, "Content"), is a third party user-generated content, and ShopCircuit has no control over such third party user-generated content as ShopCircuit is merely an intermediary for the purposes of this Terms of Use.
Such Content will become Our property, and You grant Us the worldwide, perpetual, and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide.
You may use information on the products and services purposely made available on the Platform for downloading, provided that You:
- Do not remove any proprietary notice language in all copies of such documents
- Use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media
- Make no modifications to any such information
- Do not make any additional representations or warranties relating to such documents
- In the event of return/cancellation of any products in the order placed with an offer, thereby falling below the minimum required threshold as required by the offer, the user shall be deemed ineligible for the offer. Any cashback already credited would be void & be deducted from the value of the item being returned/canceled & the remaining balance would be processed as a refund. ShopCircuit reserves the right to modify the terms and conditions at any time, without prior notice.
Disclaimer of Warranties and Liability:
All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Platform are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, ShopCircuit does not warrant that: Platform will be constantly available, or available at all or The information on Platform is complete, true, accurate or non-misleading.
All the Products sold on Platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
Selling
As a registered seller, you are allowed to list item(s) for sale on the Platform in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on the Platform. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. ShopCircuit reserves the right to delete such multiple listings of the same product listed by you in various categories.
We may provide you alternation services (limited to alteration of length, alteration of the waist size) for the garments purchased by You from Us. This service shall be free of cost and no amount would be collected from You for such alteration. However, a nominal fee as mentioned by ShopCircuit at the time of creating the alteration request (inclusive of service tax) would be applicable as convenience charge towards pick up and drop of the garments or towards tailor visit (wherever applicable).
Payment
While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
- Lack of authorization for any transaction/s, or
- Exceeding the preset limit mutually agreed by You and between 'Bank/s', or
- Any payment issues arising out of the transaction, or
- Decline of transaction for any other reason/s All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Platform. Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users. Further
- Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not render ShopCircuit liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on ShopCircuit's Platform.
- You have specifically authorized ShopCircuit or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with ShopCircuit is on a principal to principal basis and by accepting these Terms of Use you agree that ShopCircuit is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on ShopCircuit's Platform that are paid for by using the Payment Facility. ShopCircuit does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.
- You understand, accept and agree that the payment facility provided by ShopCircuit is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the ShopCircuit Platform using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, ShopCircuit is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
Payment Facility for Buyers:
- You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.
- You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
- You, as a Buyer, shall electronically notify Payment Facility using the appropriate ShopCircuit Platform features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.
- You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Platform features within the stipulated time than this would make You ineligible for a refund.
- You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services
- Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received, or through any other method available on the Platform, as chosen by You.
For Cash On Delivery transactions, refunds, if any, will be made via electronic payment transfers. - Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
- For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
- Refunds may be supported for select banks. Where a bank is not supported for processing refunds, You will be required to share alternate bank account details with us for processing the refund.
- Refund shall be conditional and shall be with recourse available to ShopCircuit in case of any misuse by Buyer.
We may also request you for additional documents for verification. - Refund shall be subject to Buyer complying with Policies.
ShopCircuit reserves the right to impose limits on the number of Transactions or Transaction Price which ShopCircuit may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit. - ShopCircuit reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with ShopCircuit or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
- ShopCircuit may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of ShopCircuit. As a result of such check if ShopCircuit is not satisfied with the creditability of the Buyer or genuineness of the Transaction or other reasons at its sole discretion, ShopCircuit shall have the right to reject the receipt of / Buyers commitment to pay Transaction Price. For avoidance of doubt, it is hereby clarified that the ‘Cash on Delivery’ feature for payment, may be disabled for certain account users, at the sole discretion of ShopCircuit.
- ShopCircuit may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if ShopCircuit deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, ShopCircuit may hold Transaction Price and ShopCircuit may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.
- The Buyer and Seller acknowledge that ShopCircuit will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of ShopCircuit. Compliance with Laws:
- As required by applicable law, if the Customer makes a purchase of an amount equal to or above INR 2 00 000.00, the Customer will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.
Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and ShopCircuit Platform.
Buyer's arrangement with Issuing Bank:
- All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
E-Platform for Communication
You agree, understand and acknowledge that ShopCircuit is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time. You further agree and acknowledge that ShopCircuit is only a facilitator and is not and cannot be a party to or control in any manner any transactions on ShopCircuit.
Indemnity
You shall indemnify and hold harmless ShopCircuit, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Trademark, Copyright and Restriction
Platform is controlled and operated by ShopCircuit and products are sold by respective Sellers. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on ShopCircuit is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other ShopCircuit or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.
Limitation of Liability
In no event shall ShopCircuit be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
- the use or the inability to use the Services or Products
- unauthorized access to or alteration of the user's transmissions or data
- breach of condition, representations or warranties by the manufacturer of the Products
- any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service. ShopCircuit shall not be held responsible for non-availability of the ShopCircuit during periodic maintenance operations or any unplanned suspension of access to the ShopCircuit. The User understands and agrees that any material and/or data downloaded at ShopCircuit is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, ShopCircuit’s liability shall be limited to an amount equal to the Products purchased value bought by You. ShopCircuit shall not be liable for any dispute or disagreement between Users
Termination
ShopCircuit may suspend or terminate your use of the ShopCircuit or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until ShopCircuit chooses to terminate them.
- If You or ShopCircuit terminates your use of the Platform or any Service, ShopCircuit may delete any content or other materials relating to your use of the Service and ShopCircuit will have no liability to you or any third party for doing so. However, your transactions details may be preserved by ShopCircuit for purposes of tax or regulatory compliance.
- ShopCircuit may unilaterally terminate Your account on any event as mentioned in the Terms Of Use under the point no. 4. User Conduct and Rules on the Platform. Any ShopCircuit credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases. Returns/Refund for such Users shall be at the sole discretion of ShopCircuit.
- If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead ShopCircuit by sharing multiple address and phone numbers or transacting with malafide intentions then ShopCircuit reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. ShopCircuit make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access Platform from other locations/Countries other than India do so on their own initiative and ShopCircuit is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Governing Law
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Bangalore. The place of jurisdiction shall be exclusively in Bangalor
Contacting the Seller
At ShopCircuit, we are committed towards ensuring that disputes between Sellers and Buyers are settled amicably by way of the above dispute resolution mechanisms and procedures. However, in the event that You wish to contact ShopCircuit about the seller, You may proceed to do so by clicking on the seller name on the product listing pages. Alternatively, You may also reach out to customer support at 080-61561999 or access help center at https://www.ShopCircuit.com/contactus
Disclaimer
You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through ShopCircuit. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between You and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title or interest in the products sold through or displayed on Platform vest with ShopCircuit nor shall ShopCircuit have any obligations or liabilities in respect of any transactions on Platform.
Delivery Related - User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to ShopCircuit within 5 days from the alleged date of delivery of product reflecting on the ShopCircuit portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. ShopCircuit disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of product reflecting on the ShopCircuit portal.
Open Box Delivery -Open Box Delivery is currently available in select pincodes only. In case of COD, the payment of the product must be done before opening the box. In Open Box Delivery, our delivery partner will open the package in front of you at the time of delivery. Both the outer as well as the brand packing is opened and shown to you. This ensures that you thoroughly check the product and accept its delivery only after being satisfied. In case you find the product or parts of the product to be missing, damaged or different from what you ordered please do not accept the order and ask our delivery partner to take it back. In case of COD orders, you'll get on-spot refund immediately from our delivery partner. In case of prepaid orders, the refund will be credited back to the source. For electronic devices, in case you find the device to be defective upon turning it on, you may contact our customer care.
Cart Notification
You understand that, in the event selected products in your cart is out of the inventory, ShopCircuit provides You an option in your cart to select the product of another seller, You understand that price of the product by another seller may differ.
Multiple Sellers
You understand that products of a particular style may be sold on the Platform by multiple sellers and the product price on the listing page of the Platform, may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the Platform for a specific style, You will have access to the price offered by all sellers on the Platform for the relevant style.
Convenience Fee
Subject to the Terms of Use and the below terms and conditions, ShopCircuit may levy a convenience fee on all low value orders on the ShopCircuit Platform, as detailed in our policies page (https://www.ShopCircuit.ai/policies) and for cases provided under point 5 below, hereinafter collectively referred to as “Convenience Fee”.
- The Convenience Fee shall be specified on the shopping bag page on the ShopCircuit Platform.
- The Convenience Fee shall be charged on the overall order value
- ShopCircuit reserves the right to modify/waive off the Convenience Fee from time to time.
- The Convenience Fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to ShopCircuit Designs Private Limited.
- To protect the rights of customers, ShopCircuit reserves the right to collect Convenience Fee for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted, of the number of orders placed through such accounts.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:
Name: Abhinav Srivastava
Designation: Managing Director
Vidyant Technologies Pvt Ltd , Old No.22/1 & 22/2, Shubharam complex 5th Flr Mahatma Gandhi Road, Bangalore North Bangalore KA 560001 IN, India
Email: support@ShopCircuit.ai
Phone: 07676580202
Time: Mon - Fri(9:00 - 18:00)
SELLER: TERMS OF USE
This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access to or usage of www.ShopCircuit.ai website.
The domain name www.ShopCircuit.ai, including the related mobile site and mobile application as well as the Seller portal https://seller.shopcircuit.ai/ (hereinafter referred to as “Platform”) is owned and operated by Vidyant Technologies Private Limited (hereinafter referred to as "ShopCircuit" ), a company incorporated under the Companies Act, 1956, with its registered office at ShopCircuit Technologies Private Limited, a company incorporated under the Companies Act 1956, having its registered office at Old No.22/1 & 22/2, Shubharam complex 5th Flr Mahatma Gandhi Road, Bangalore North Bangalore KA 560001 IN, India.
For the purpose of the Terms of Use (hereinafter referred to as “ToU”), wherever the context so requires, 'you' and 'your' shall relate to any natural or legal person who has agreed to become a Seller on the Platform by providing registration data while registering on the Platform using computer systems. The word 'user' shall collectively imply a Seller, a Buyer, and any visitor on the Platform and the terms ‘we’, ‘us’ and ‘our’ shall mean ShopCircuit.
Your use of the Platform and the features therein is governed by the following terms and conditions (ToU) including applicable policies available on the Platform, notifications and communications sent to you on the Platform which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such a transaction. By mere use of the Platform you shall be contracting with ShopCircuit, and these terms and conditions including the policies constitute your binding obligations to ShopCircuit.
When you use any current or future services provided by us through the Platform you will be subject to the rules, guidelines, policies, terms and conditions applicable to such services, and they shall be deemed incorporated into the ToU and considered a part and parcel of the ToU. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of the ToU at any time. We will notify you through any of the communication modes as mentioned in this ToU in case of any changes or updates to the ToU that materially impact your use of the Platform. Your continued use of the Platform following the changes or updates will mean that you accept and agree to the revisions. As long as you comply with the ToU, we grant you a personal, non-exclusive, non-transferable, and limited privilege to enter and use the Platform.
ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT WITH ALL THE TERMS AND CONDITIONS UNDER THE TOU. PLEASE READ THE TOU CAREFULLY BEFORE PROCEEDING. By implicitly or expressly accepting the TOU, you also accept and agree to be bound by all ShopCircuit’s policies applicable to you, as amended, from time to time.
Seller Eligibility
The use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract "within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you shall not register as a Seller on the Platform, transact or use the Platform. ShopCircuit reserves the right to terminate your registration and/or refuse you access to the Platform if it is brought to ShopCircuit’s notice or discovered that you are under the age of 18 years. If you register as a business entity, you represent that you are duly authorised by the business entity to accept the ToU and you have the authority to bind the business entity to the ToU.
Your Account and Registration Obligations
In the course of your use of the Platform, you agree to furnish your details and information as requested by us from time to time including, but not limited to, the following information, to register as a Seller:
- Seller Complete Name
- Seller Complete Address
- Seller Complete Contact details
- Seller Grievance Officer details for Consumer Complaints
- Phone no.
- Email Address
- Business GSTIN
- PAN or Business PAN
- Pincode
- Pick-up Address
- Registered Address - Principal geographic address of its headquarters and all branches
- Bank A/c Details
- Account Holder Name
- Cancelled Cheque
- Signature
- Display Legal Name
- Legal Name / Trade Name
- Contractual information (SLA)
- Total price in single figure of any goods / service (break up price / charges, if any)
- Relevant details of goods including Manufacturer / Packer / Name and Complete Address
- Relevant details of imported goods including Name and details of Importer with correct Country of Origin (Country’s full name)
- Relevant guarantee or warranties applicable to all goods / services you are selling on the platform
You agree that you have necessary licences and permits for the sale on the Platform which shall be including but not limited to the licences required by all applicable laws.
You shall remain responsible for maintaining confidentiality of this information, as well as your display name, login and password details. You agree that if you provide any information which is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the ToU, we shall have the right to suspend or terminate your account on the Platform or indefinitely block you from accessing the Platform.
Seller Account Deactivation
As per our policy, if a Seller requests for a closure of the account, the account will be put on hold for a period of 90 days to ensure smooth closure of transactions which have been made prior to his closure request and this will be available to the said Seller for downloading payment and taxation reports, if required. After 90 days, the Seller would be required to reach out to us confirming that he has downloaded the reports and requesting for a deactivation again. Upon receiving this confirmation, the Seller’s account will be deactivated provided there are no outstanding payments due from the Seller, with certain information being retained by ShopCircuit at all times, such as registered mobile number, registered email ID, GSTIN and other transaction related information. Such information is being retained for audit purposes and to prevent fraudulent acts by the Sellers in the future. If a Seller decides to commence his business with ShopCircuit again, he/she will not be able to create a new account but the older account can be restored if it is required.
Seller Account Hold
As per our policy, if the seller stops selling on ShopCircuit for a period of 60 days without any notice, then their account will be put on hold for a period of 90 days to ensure smooth closure their account. Seller will however have access to their partner portal account during the full and final settlement period of 90 days period. Seller's account may not be reinstated post this 90 days period and they may have to take the route of new onboarding process. All terms and condition defined on the Full and Final settlement policy will be applicable during the account closure process.
Seller account can also be suspended in case of continuance breach of SLAs. ShopCircuit is bound by the quality controls as governed by Open Network for Digital Commerce (or ONDC) , a government initiative to provide an open network of sellers for online shopping. All sellers on ShopCircuit need to adhere to seller policies set by ONDC and agreed by ShopCircuit.
Communications
When you use the Platform or send emails, other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically or as and when required. We may communicate with you by email or any other mode of communication, electronic or otherwise.
Platform for Transaction and Communication
The Platform is a platform that users utilise to independently meet and interact with one another for their transactions. ShopCircuit is not and cannot be a party to any transaction or dispute between users on the Platform.
Consequently:
- All commercial / contractual terms are offered by you and agreed upon between you and Buyers alone. The commercial / contractual terms include (without limitation) price, shipping costs, payment methods and terms, date, period, and mode of delivery, and warranties and after-sales services related to products and services. ShopCircuit does not determine, advise, have any control, or in any way involve itself in the offering or acceptance of such commercial / contractual terms between you and Buyers.
- ShopCircuit does not make any representations or warranties regarding specifics (such as quality, value, and saleability) of the products or services proposed to be sold, offered to be sold or purchased on the Platform. ShopCircuit does not implicitly or explicitly support or endorse the sale or purchase of any products and services on the Platform. ShopCircuit accepts no liability for any errors or omissions of third parties in relation to the products and services.
- ShopCircuit is not responsible for any non-performance or breach of any contract between you and Buyers. ShopCircuit cannot and does not guarantee that you and Buyers concerned will perform transaction(s) concluded on the Platform. ShopCircuit shall not and is not required to mediate or resolve disputes or disagreements between you and Buyers.
- ShopCircuit does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its users. You are advised to independently verify the bona fides of any particular Buyer you choose to deal with on the Platform and use your best judgement in that regard.
- ShopCircuit does not at any point in time during a transaction between you and a Buyer on the Platform come into or take possession of any of the products or services offered by you, gain title to or have any rights or claims over the products or services offered by you to the Buyer.
- At no time shall ShopCircuit hold any right / title to or interest in the items nor have any obligations or liabilities with respect to such a contract. ShopCircuit is not responsible for unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable, or back-ordered.
- You release and indemnify ShopCircuit and / or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the users on the Platform and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts on that behalf, ShopCircuit cannot control the information provided by other users which is made available on the Platform. You may find other user's information to be offensive, harmful, inaccurate or deceptive. Please use caution and practise safe trading when using the Platform. Please note that there may be risks in dealing with underage persons or people acting under false pretence.
Use of the Platform
You agree and understand that ShopCircuit and the Platform merely provide hosting services to its registered users and persons browsing / visiting the Platform. All items advertised / listed and the contents therein are advertised and listed by registered users and are third party user generated contents. ShopCircuit shall bear no responsibility or liability in relation to or arising out of third party user generated content. ShopCircuit neither originates nor initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modifies the information contained in the transmission. ShopCircuit is merely an intermediary and does not interfere in the transaction between Buyers and Sellers.
You agree, undertake and confirm that your use of the Platform shall be strictly governed by the following binding principles:
- You shall not host, display, upload, modify, publish, transmit, update or share any information or image which:
- belongs to another person and over which you have no right;
- is grossly harmful, harassing, blasphemous, defamatory, bigotry, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or harassing, including but not limited to ‘indecent representation of women’ within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
- is false, inaccurate or misleading in any way;
- is patently offensive to the online community, such as sexually explicit content or content that promotes obscenity, pedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual;
- harasses or advocates harassment of another person;
- involves the transmission of ‘junk mail’, ‘chain letters’, unsolicited mass mailing, or ‘spamming’; including spamming by ways of unrelated feedbacks on surveys;
- promotes illegal activity or conduct that is abusive, threatening, obscene, defamatory, or libellous;
- infringes upon or violates any third party's rights [including but not limited to intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address, or phone number) or rights of publicity];
- promotes an illegal or unauthorized copy of another person's copyrighted work;
- contains restricted or password-only access pages, hidden pages or images or URLs leading to any other pages (those not linked to or from another accessible page);
- provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
- provides instructional information about illegal activities;
- contains unauthorized videos, photographs or images of another person;
- tries to gain unauthorized access to the Platform;
- engages in commercial activities and/or sales without our prior written consent;
- Throughout the ToU, ShopCircuit’s prior written consent means a communication coming from ShopCircuit’s Legal Department in response to your request and specifically addressing the activities or conduct for which you have sought authorization;
- You shall not use any 'deep-link', ‘page-scrape’, ‘robot’, ‘spider’, automatic device, program, algorithm, methodology, or any similar or equivalent manual process to access, acquire, copy, monitor any portion of the Platform or content or in any way reproduce, or circumvent the navigational structure, presentation of the Platform, or any content to obtain or attempt to obtain any material, documents, or information through any means not purposely made available through the Platform. We reserve our right to bar any such activities.
- You shall not attempt to gain unauthorized access to any portion or feature of the Platform, other systems, networks connected to the Platform, server, computer, network, or the services offered on or through the Platform by hacking, password ‘mining’, or any other illegitimate means.
- You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform or breach the security, authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace information on any other user of or visitor to the Platform or to its source or exploit the Platform, any service, information made available, or offered by or through the Platform in any way where the purpose is to reveal any information provided by the Platform.
- You shall not make any negative, denigrating, or defamatory statement(s) / comment(s) about us or otherwise tarnish or dilute any ShopCircuit trademark, service marks, trade name and / or goodwill associated with such trade, service marks or trade name as may be owned or used by us.
- You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform or any other person’s use of the Platform.
- You shall not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Platform, or any service offered on or through the Platform.
- You may not use the Platform or any content for any purpose that is unlawful or prohibited by the ToU or to solicit the performance of any illegal activity or other activity which infringes the rights of ShopCircuit and / or others.
- You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000, and the other rules thereunder as applicable and amended from time to time and also all applicable domestic laws, rules and regulations and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations and obtain the necessary licenses and permits regarding your use of our Platform, service and / or tools and your listing, purchase, solicitation of offers to purchase, and sale of items or services.
- Solely to enable us to use the information you provide us with and so that we do not violate any rights you might have in your information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and sub-licensable right to exercise the copyright, publicity or database rights or any other rights you have in your information for any current or future promotional or advertising related activities and any business purposes of ShopCircuit.
- From time to time you shall be responsible for providing information relating to the items or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or overemphasize the attributes of such items or services so as to mislead other users on the Platform in any manner.
- You shall not engage in advertising or solicitation of other Sellers on the Platform to buy or sell any products or services, including but not limited to products or services related to what is displayed on the Platform.
- Your correspondence or business dealings with or participation in the promotion of advertisers on or through the Platform are solely between you and such advertisers. We shall not be responsible or liable for any loss or damage of any sort incurred as a result of such dealings or the presence of such advertisers on the Platform.
- It is possible that other users may post or transmit offensive or obscene material on the Platform and that you may be involuntarily exposed to such material. We do not approve of such unauthorized uses but by using the Platform, you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform.
- ShopCircuit shall have all the rights to take necessary action and claim damages that may occur due to your involvement in any way, intentionally or unintentionally, in DoS (denial of service) / DDoS (Distributed Denial of Services).
- ShopCircuit and / or its affiliates may from time to time in partnership / association with its partners and / or third-party sponsors, organize / enable promotional campaigns on the Platform for the benefits of the Customers / Sellers.
- You shall strictly comply with all the policies shared by ShopCircuit for ethical working and shall not form any form of cartel or similar arrangement to influence the price or sale on the platform in any form or manner whatsoever.
- You shall ensure that the personal data of customers is used only for the purpose of scope of customization transaction and as per the authorization received from ShopCircuit/Customer. The personal data shared with the seller should be kept confidential and secure and should be deleted post the warranty period. The seller shall not use the customer data for any unauthorized purpose.
- This ToU and its Annexures constitute the entire agreement between the Parties pertaining to the subject matter contained herein and supersedes and cancels in all respects all other agreements and understandings of the Parties, whether oral or written, pertaining to the subject matter under this ToU. The terms of this ToU may be modified, amended, varied or waived as per the requirements of ShopCircuit.
Selling
As a registered Seller, you shall list item(s) for sale on the Platform in accordance with the policies which are incorporated by way of reference in this ToU. You must be legally able to sell the item(s) you list for sale on ONDC network and must have all the necessary licences and permits required for such sale. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics, pictures or videos that describe your item for sale. All items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe the actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amount that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. ShopCircuit reserves the right to delete such multiple listings of the same product listed by you in various categories. ShopCircuit reserves the right to restrict the selling of products originating from certain countries.
Compliance on selling of Goods / Services
In the interest of smooth functioning and better efficiency of the business, the Parties agree that:
- The invoice shall be raised by the respective parties within the time as prescribed under The Central Goods and Service Tax Act 2017.
- You shall also ensure full compliance with the provisions of Integrated Goods and Services Tax (IGST), Central Goods and Services Tax (CGST) and Union Territory Goods and Services Tax (UTGST) or State Goods and Services Tax (SGST) in respect of the goods/services supplied by you.
- It is your responsibility to charge appropriate goods and services taxes on the supplies effected and remittance of the same to the Government. ShopCircuit shall not be responsible for any deficiency and/ or omission on your part.
- Pursuant to the tax collection at source provisions under IGST, CGST and/UTGST or SGST, the portal would collect tax collection at source at applicable rates on net value of taxable supplies made through the portal and remit to the appropriate Government.
- In case of any mismatches on account of tax collection at source, you shall be required to provide all relevant information to ShopCircuit to correspond with the relevant authorities and also in case of any liability accruing on account of omission shall be recovered from you.
- You shall be required to provide the corresponding Harmonised System Nomenclature (HSN) code number for every product listing, which would be validated by ShopCircuit. In the event, the HSN Code number is not valid HSN, ShopCircuit system will not allow addition of those products. ShopCircuit shall not be responsible for the correct classification of the HSN code. Classification of the products corresponding to correct HSN shall be your responsibility. ShopCircuit cannot be held responsible for and disputes on incorrect HSN being adopted by you.
- You shall also be required to provide your GSTIN, without which we will not be able to raise an invoice on you. In the event that you do not provide your GSTIN number, transaction on your account will be blocked and orders will not be processed on your account.
- In the event of you providing your Input Service Distributor Registration Number, ShopCircuit would be issuing an invoice to the ISD GST registration number as furnished by you. It is your responsibility to undertake the necessary compliance required in respect of the said ISD registration number.
- ShopCircuit shall not entertain any revision of invoices due to incorrect GSTIN being provided by you. Any correction in GSTIN shall be taken retrospectively and no prior issued invoices will be taken up for any changes or issue of credit note.
- ShopCircuit shall raise credit note or debit note only for the scenarios as prescribed under GST provisions.
- In case you are unable to avail credit due to any reason attributable to us, you shall intimate ShopCircuit within 2 months of such mismatch. In case the same is not intimated to ShopCircuit within the mentioned 2 months, ShopCircuit shall not be responsible for any loss of tax credit in your hands.
- You shall be required to provide your TAN, if applicable, without which we shall not reimburse any TDS remitted by you to the government.
- Seller shall request for reimbursement of TDS after sharing the Form 16A for any given financial year before August 31st of the next financial year. ShopCircuit shall verify the same with its Form 26AS and will reimburse accordingly.
- ShopCircuit shall withhold applicable income taxes as per Income Tax Act, 1961 and issue tax withholding certificate for the taxes withheld, if any.
- Seller shall be required to indemnify and hold harmless ShopCircuit, its promoters, officers, directors, employees, affiliates, agents, sub-contractors and other representatives from any losses including loss of input tax credit, claims, demands, liabilities, suits, proceedings, penalties, costs or expenses of any kind (including, attorneys’ fees and expenses) on account of violation of applicable tax laws by the Seller (including but not limited to non-filing of the requisite forms with the tax authorities to claim tax credit etc.).
Income-tax
- ShopCircuit would withhold taxes as applicable under the Income-tax Act, 1961. Currently, ShopCircuit is liable to withhold taxes under section 194-O of the Income-tax Act, 1961 at the applicable rate on sale of goods or provisions of services facilitated on the Platform. Accordingly, the portal would make the payment in respect for sale of goods or provisions of services facilitated through the portal after deducting the applicable taxes.
- Where you provide Nil/Lower deduction tax certificate issued under Section 197 of the Income-tax Act, 1961 (‘LDC’), to ShopCircuit, it would deduct/collect taxes at the rates specified in the said certificates. In case, if the said LDCs are modified by the Income-tax Officer subsequently, you are responsible to inform ShopCircuit and any liability arising on account of omission, shall be your obligation.
- ShopCircuit will withhold taxes at higher rates as applicable under Section 206AA and Section 206AB of the Income-tax Act, 1961 in case warranted.
- ShopCircuit agrees to furnish Form 16A to you within prescribed timelines as per the Income-tax Act, 1961.
- You are responsible to collect applicable taxes (‘TCS’) under provisions of Chapter XVII BB of the Income-tax Act, 1961 on sales made or provision of services to buyers and to ensure the requisite compliances in this regard. ShopCircuit will not be liable for any withholding tax or other compliances that will be applicable to the buyer/you in that capacity.
In the event of any conflict between the terms of this clause and any other clause in these terms of use, the provisions of this clause will prevail.
You agree and undertake that You shall not, at any time, purchase more than 25% of your inventory (in terms of annualised value in a financial year), purported to be sold on the Platform, from ShopCircuit or its Group Companies. Group Company shall have the meaning as per the extant Foreign Direct Investment Policy of India. We may require you to provide certification (including auditors certificate) to confirm compliance with this requirement.
We do not mandate that any of your Products should be sold exclusively on the Platform. For the sake of clarity, effective February 01, 2019, ShopCircuit unilaterally waives any obligation on You to sell exclusively on the Platform. Any written or oral arrangements to the contrary, shall stand unilaterally waived.
As per Section 194-O of the Finance Act, 2020, ShopCircuit will deduct TDS on the gross amount of sale (excluding GST) of goods or provision of services provided through the Platform at 0.75% from October 1, 2020 to March 31, 2021 and at 1% thereafter.
Content Posted on the Platform that transmits to ONDC
All text, graphics, Seller interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork, notes, messages, emails, billboard postings, drawings, profiles, opinions, ideas, images, videos, audio files, other material or information (collectively ‘Content’) are third-party generated Content and ShopCircuit has no responsibility or liability over such third-party generated Content as ShopCircuit is merely an intermediary for the purposes of this ToU. Except as expressly provided in the ToU, no part of the Platform including the Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including ‘mirroring’) to any other computer, server, website or other medium for publication, distribution or any commercial enterprise without ShopCircuit’s prior written consent.
You may use the information on the products and services made available on the Platform for downloading provided you:
- Do not remove any proprietary notice language in all copies of such Content;
- Use such Content only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it to any media;
- Make no modifications to any Content; and
- Do not make any additional representations or warranties relating to the Content.
You shall be responsible for the Content posted or transmitted on the Platform by You. The Content will become our property and you grant us the worldwide, perpetual, royalty free and transferable rights in such content. We shall be entitled to, consistent with our privacy policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of purpose forever, including, but not limited to, promotional and advertising purposes in any media, whether now known or hereafter devised or the creation of derivative work. You agree that any content you post may be used by us, consistent with this ToU, and you are not entitled to any payment or other compensation for such use.
Limited Licence
ShopCircuit grants Sellers a limited, non-transferable, non-exclusive, non-sub licensable, non-assignable and personal licence to use “ShopCircuit” name and / or logo on Seller’s invoice for transactions concluded on the Platform. Further, ShopCircuit grants Sellers a limited, non-transferable, non-exclusive, non-sublicensable, non-assignable and personal licence to use “ShopCircuit” name and / or logo on packing material used by Sellers for delivery of Products sold on the Platform.
Types of Sellers
All registered Sellers are categorised basis the following criteria:
- Sales achieved by Sellers (revenues and units)
- Fulfillment experience provided to Customers (breaches and cancellations)
- Percentage of local / zonal shipment out of your overall shipment
- Percentage of overall shipments supplied in the same zone to Customers by the Seller
- Customer feedback against the products sold by such Sellers (returns and ratings), etc.
The thresholds for each of these criteria are transparently shared with the seller at the time of onboarding via email. Based on the categorization / tier, Sellers get benefits including the following:
- Reduced rate card for the shipping fees
- Account management support
- Faster payments as agreed at the time of onboarding.
ShopCircuit reserves the right to revise the categories, criteria, and benefits to promote healthy competition amongst the Sellers so that their performance leads to better Customer experience on the Platform.
Payment
- Transactions, transaction price and all commercial terms such as delivery, dispatch of products and / or services are as per principal to principal bipartite contractual obligations between Sellers and Buyers and the payment facility is merely used by Sellers and Buyers to facilitate the completion of transactions. Use of the payment facility shall not render ShopCircuit liable or responsible for non–delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services or fraud as regards the products and/or services listed on the Platform.
- You have specifically authorised ShopCircuit or its service providers to collect, process, facilitate, and remit payments and / or the transaction price electronically or through cash on delivery (CoD) to and from Buyers in respect of transactions through payment facility. Your relationship with ShopCircuit is on a principal to principal basis and by accepting the ToU, you agree that ShopCircuit is an independent contractor for all purposes and does not have control of or liability for the products or services that are listed on the Platform and paid for by using the payment facility. ShopCircuit does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.
- You understand, accept, and agree that the payment facility provided by ShopCircuit is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for receiving payment, or cash on delivery (CoD) payment, collection and remittance for transactions on the Platform using the existing authorised banking infrastructure and credit card payment gateway (PG) network. Further, by providing payment facility, ShopCircuit neither acts as a trustee or fiduciary with respect to transaction or transaction price.
It is hereby clarified that cash on delivery (COD) option may not be available for select products or categories, at ShopCircuit’s sole discretion.
- All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank that supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions agreed to between a Seller, Buyer and the respective issuing bank.
Dispatch of products and / or services
- You, as a Seller, shall be required to dispatch the products and / or services for every transaction to the Buyer within the time period as provided in the ToU to ensure that the products and / or services are delivered in a timely manner. Further, you will solely be responsible for undertaking products insurance for products sold by You on the Platform. For avoidance of doubt, ShopCircuit will not be responsible for undertaking any insurance(s) for products sold by Sellers on the Platform.
- Seller shall provide dispatch details and details of after-sales services related to products and services listed by it on the Platform to ShopCircuit in such a manner and within a time period as provided in the policies, failing which the transaction shall stand cancelled.
- Seller shall dispatch the products and / or services using only an approved delivery channel which provides appropriate ‘proof of dispatch’ &‘proof of delivery’ (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a Seller or such agents making the delivery for a period of 3 (three) years from the date of dispatch. The PoDs should be furnished to ShopCircuit on demand within the time frame as notified from time to time.
- Seller agrees that the dispatch details shall be true, correct, and duly authorised and shall not be misleading, fraudulent, false, unauthorised, illegal and shall not contain any misrepresentation of facts.
- In case a Seller fails to provide dispatch details or provides dispatch details not complying with policies, it shall result in consequences as more specifically stated in the ToU and may lead to suspension and / or termination of Seller account.
- Seller agrees that the transaction price paid by a Buyer will be remitted to a Seller’s bank account contingent upon the following events:
- Buyer confirms the delivery of products and / or services in the transaction;
- Buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and / or services by a Seller to the Buyer;
- Buyer’s refund claim is rejected by ShopCircuit due to any breach of the ToU, policies, and any applicable law;
- Once the transaction is completed by the Seller, the remittance to Seller shall be made in accordance with RBI Intermediary Guidelines.
- You are required to route all shipments / consignments through the Logistic Partner, unless otherwise specified. ‘Logistic Partner’ shall mean a logistic service provider as approved by ShopCircuit or available via ONDC logistics network.
Prepaid Payment Instruments
ShopCircuit may, either itself or through third-party service providers, offer prepaid instruments as a payment option for transactions on the Platform to users. Any purchases by Buyers on the Platform using the prepaid instruments shall be governed by the following terms and conditions:
- Such prepaid instruments may be used to make payments for the products and / or services purchased on the Platform.
- Such prepaid instruments can be redeemed by Buyers by selecting the payment mode as may be provided on the Platform.
- Such prepaid instruments cannot be used to purchase other prepaid instruments or gift vouchers.
- If the order value exceeds the amount of such prepaid instruments, the balance must be paid by the respective Buyer via Credit Card / Debit Card / Internet Banking. COD shall not be available as payment option for such transactions.
- If the order value is less than the amount of such prepaid instruments, the outstanding balance (after deduction of order value) will reflect as credit balance for such prepaid instruments.
- Prepaid instruments and any unused balance of such prepaid instruments shall expire 1 year from the date of their issue.
- Prepaid instruments cannot be redeemed for cash.
- ShopCircuit is not responsible if prepaid instruments are lost, stolen, or used without permission.
- Buyers can combine and use a maximum of 3 prepaid instruments per order. They can be combined with promotional codes.
- Purchases of prepaid instruments are not eligible for cashback offers.
- All Sellers on the Platform will accept this prepaid instrument as a payment instrument.
- ShopCircuit will make payments to Sellers whose products and / or services have been purchased by Buyers redeeming Electronic Gift Vouchers (EGV) as per the guidelines issued by the Reserve Bank of India from time to time.
Financial Facilities for Customers
ShopCircuit has operationalized tie-ups with multiple partners for providing financial assistance to Customers for purchasing products on the platform and thereby enhancing the transaction capability of Customers. In pursuance of the same, in the event of the Customers opting for the financial assistance program and you duly receiving such amounts from the partners (on behalf of the Customers), you hereby agree to assign all receivables from the Customer for such transaction. Therefore you hereby agree that without any further action on your part, upon receipt of the amount due from such partners, any and all receivables due from the Customers shall stand assigned in favour of the partner. You hereby authorise ShopCircuit to enter into any documentation on your behalf to complete and perfect the assignment. Upon such assignment, the financing partner shall have all the rights as the Seller may have had in relation to the collection of receivables from the Customer and the Customer shall be required to repay the financing partner directly. The lending partner further reserves the right to assign and transfer such receivables under these terms and conditions to an NBFC / financial institution as it may deem fit.
Onboarding fees
Before you list a product or service for sale through the Platform, we request you to review our fee policy which is displayed on the seller portal or as negotiated between the Parties through a written document. ShopCircuit is currently charging the below mentioned fees on boarding of sellers:
ShopCircuit doesn't charge any onboarding fee.
ShopCircuit reserves the right to change its fee policy from time to time. In particular, ShopCircuit may, at its sole discretion, introduce new services and modify some or all of the existing services offered on the Platform. In such an event, ShopCircuit reserves the right to introduce fees for the new services offered or amend / introduce fees for existing services, as the case may be. Changes to the fee policy shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform. Unless otherwise stated, all fees shall be quoted in Indian Rupees (INR) and payable to ShopCircuit. You shall be solely responsible for compliance with all applicable laws for making payments to ShopCircuit. You hereby agree that ShopCircuit shall have the right to set off any amounts due and payable by You to ShopCircuit against any payments due from ShopCircuit to You.
You hereby authorise ShopCircuit to collect any other fees as applicable to the consumers on its behalf. You understand that this fee may be retained by ShopCircuit in the event the service’s pertaining to such fees have been provided by ShopCircuit on behalf of You.'
GST / Taxes
You are responsible for paying all fees associated with the use of the Platform and charges collected in respect of such usage. You agree to bear any and all applicable taxes, charges, cesses levied thereon (including CGST+SGST / IGST / CGST + UGST and GST cess as may be applicable to the transaction).
- A Seller agrees that ShopCircuit may offer to provide Express Remittance to eligible Sellers as per payments settlement policy. Express Remittance shall be subject to RBI Intermediary Guidelines and arrangements / directions of the nodal bank. ShopCircuit, at its sole discretion, may make such an offer to eligible Sellers and the same shall not be construed as a right but only as a privilege. Eligible Sellers understand that ShopCircuit reserves the right to withdraw Express Remittance at any time for any violation of the ToU or ShopCircuit’s policies and / or failure by the eligible Sellers to maintain or comply with the parameters as may be decided by ShopCircuit from time to time.
- Invoice generation: A Seller expressly agrees that issuing correct and complete invoice is the sole and primary responsibility of a Seller. We will assist you with this process by generating an invoice on your behalf. For us to generate these invoices, we would need a digital image of your signature which will be affixed on the invoice. The invoice shall then be generated and sent to the Seller. The Seller shall be required to physically sign the invoice, print the invoice and affix the same on the consignment. The invoice generated by ShopCircuit shall be affixed by the Seller on the consignment. Notwithstanding anything else contained in these terms of use, the Seller shall be solely liable for any liability which may be imposed by taxation authorities for any discrepancy in the invoices.
A Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of a Seller.
- In case of any chargebacks levied by the bank, ShopCircuit shall have the right to deduct such chargebacks from Seller remittances, present and future, and a Seller’s only remedy will be to discuss and resolve the same with the bank. A Seller hereby agrees to extend full cooperation in resolving the chargeback disputes raised by a Buyer through the bank and shall provide necessary documentation regarding the transaction to the complete satisfaction of the bank. In case the chargeback is ruled against a Seller, ShopCircuit shall be entitled and authorised to recover the same from the Seller to its fullest extent and the bank’s decision shall be final and binding in this regard. In the event ShopCircuit has made any excess payment to the Seller inadvertently, such excess payments shall be set-off from any future payments payable by ShopCircuit to the Seller.
- ShopCircuit may delay notifying the payment confirmation, i.e. informing the Seller to dispatch if ShopCircuit deems suspicious or a Buyer conducts high transaction volumes to ensure safety of the transaction and transaction price. In addition, ShopCircuit may hold transaction prices and not inform Sellers to dispatch or remit transaction prices to law enforcement officials (instead of refunding the same to a Buyer) at the request of law enforcement officials or in the event of a Buyer being engaged in any form of illegal activity.
- Sellers acknowledge that ShopCircuit will not be liable for any damages, interests, claims etc. resulting from not processing a transaction / transaction price or any delay in processing a transaction / transaction price that is beyond the control of ShopCircuit.
- Sellers acknowledge that ShopCircuit will not be liable for any damages, interests, claims etc. resulting from not processing a transaction / transaction price or any delay in processing a transaction / transaction price that is beyond the control of ShopCircuit.
- ShopCircuit shall make payments into the bank account provided by a Seller during the Seller registration process. Once ShopCircuit has made payments into such a bank account number, ShopCircuit shall be discharged of any / all liabilities towards the Seller and the Seller shall not be eligible for any claims whatsoever.
Compliance with Laws
- Seller acknowledges and undertakes the compliance with all applicable laws and also will sign the declarations captured in this ToU.
- In the event of sale of jewellery, the Seller shall provide a hallmark certificate (in accordance with applicable laws) along with the product at the time of delivery. Further, it shall be sole responsibility of the Seller to comply with hallmarking or other similar provisions applicable for the sale of jewellery and ShopCircuit shall not be liable whatsoever for any non-compliance in this regard.
- In the event of sale of jewellery, Seller shall ensure conduct of Buyer KYC in accordance with the prevention of anti-money laundering laws and other applicable laws. ShopCircuit hereby disclaims any responsibility for conducting Buyer KYC.
- Seller will fully comply with all applicable laws and regulations including but not limited to anti-money laundering (including know your customer and customer due-diligence) and sanctions (economic and trade) enforced by the United Nations, the Republic of India, U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC). Neither party will engage in a transaction pursuant to this agreement that will cause the other party to violate such laws and regulations
- Seller shall ensure that no products are sourced or used in the manufacturing or in the provision of services which originate wholly or in part, from any of the prohibited countries stated in the ‘OFAC Regulations and Other Applicable Sanctions Regulations’. The extant Trade Compliance Policy Statement is available at the Seller Learning Centre.
- If and to the extent that you collect, access, use, store, record, or otherwise process (collectively “Process”) any personally identified or identifiable information such as name, age, gender, email address, physical address, phone number, in any form that can be linked to a specific individual (“Personal Information”) received by you from or on behalf of ShopCircuit (or any ShopCircuit group company) employees, contractors, users, partners, or other third parties or otherwise obtained in connection with performing your obligations under this ToU (“ShopCircuit’s Personal Information"), you agree to:
- comply with applicable data protection laws, rules and regulations governing the collection, use, protection, breach notification, retention, disclosure of Personal Information including but not limited to Information Technology Act, 2000 and the Information Technology (Reasonable Security practices and procedures and sensitive personal data or information) Rules, 2011 (“Applicable Data Protection Law”), including any requirements applicable to storage or cross-border transfer of Personal Information outside India;
- keep and maintain all ShopCircuit’s Personal Information in strict confidence and the obligation to protect Personal Information shall survive in perpetuity; and
- process ShopCircuit’s Personal Information solely to fulfil Your obligations under this ToU and not sell, rent, trade, lease, use for its own advertisement or marketing purposes, or otherwise make an unauthorised disclosure of ShopCircuit’s Personal Information to any third party.
- If and to the extent that you provide yours or others’ Personal Information to ShopCircuit for processing, you warrant that such Personal Information was collected lawfully, and there is no restriction on you under the Applicable Data Protection Law, from providing such Personal Information to ShopCircuit or any processing by ShopCircuit under this ToU. We will only use information provided by you in accordance with this ToU and our Privacy Policy available at https://seller.shopcircuit.ai/privacypolicy. ShopCircuit may share your information with the Brands/Government authorities/any other authorised personnel in case of any non compliance with the applicable laws and policies of ShopCircuit or this Tou.
- You undertake sole and exclusive responsibility to ensure that the products you want to list on ShopCircuit for Sales are permissible for such a Sale and are not prohibited or restricted per one or many conditions imposed by the extant laws of the land, ShopCircuit’s Prohibited and Restricted Items Policy, or other ShopCircuit policies / Indian Laws.
- Products must adhere to the Legal Metrology laws and Indian Labelling requirements by ensuring that the indicated weights and measurement indicated in the products and / or its components are commensurate with the mandatory and legal requirements of the same which make the product and / or components accurate, authentic and secure for consumption / utilisation by the Customer. ShopCircuit does not assume any responsibility for the proceedings undertaken by an aggrieved Customer / Consumer against the Seller in the event of a non-adherence. However, in the event of a complaint from a Consumer / Customer, the Seller is obligated to answer queries on the non-adherence to the Legal Metrology Laws, failing which ShopCircuit can temporarily / indefinitely suspend / terminate / block / withhold your account at its own discretion.
- Compliances under The Consumer Protection (E-commerce) Rules, 2020 as amended and if substituted from time to time:
- Your products / services listed on ShopCircuit Seller portal and ONDC network has to comply with the Rule 6 (10) of the LM (PC) Rules, 2011;
- If in case your products / services are defective, deficient, adulterated or spurious, or if the products or services are not of the features as advertised or as agreed to or delivered late from the stated delivery schedule. You shall provide benefits of Refund, Return / Replacement, Exchange, Warranty and Guarantee, Withdrawal and Cancellation for the products / services listed on the ShopCircuit Platform.
- You agree and undertake to comply with:
- To register yourself with ShopCircuit for selling your products / services on ONDC network;
- To form a Consumer Grievance Redressal Mechanism to resolve the consumer disputes whenever referred by ONDC network;
- The products / services offered on the ONDC network are consistent with actual quality and features of the products / services as shown on ShopCircuit Seller portal;
- To display your all details such as your company 's / Firm’s name, geographic address, customer care details, consumer 's review for the product / services listed &other info, if any;
- You shall be responsible to display your:
- Products / services details on the ShopCircuit Seller Portal and ONDC network, which are required to be displayed as per applicable laws;
- Total price of products / services &its breakup with all required charges (delivery charges / postal charges / handling / conveyance charges and applicable taxes);
- Manufacturing / packed date, Expiry date of products wherever applicable by law;
- Required details of products / services including Country Of Origin to enable the consumer to make the right decision;
- To appoint your Grievance Officers;
- In case your products are imported it may be by you or from someone else, you need to provide the details such as Name and complete address as “Imported by”;
- You shall ensure the authenticity or genuineness of your products / services;
- You shall provide updates on shipment and delivery of products / services that are shipped from your premises not using ShopCircuit provided logistics provider or ONDC logistics partner;
- You shall provide the Guarantees or Warranties for your products / services, if applicable.
- Compliances under The Legal Metrology (Packaged Commodities) Rules 2011 as amended and if substituted from time to time
- Your products / services listed on ShopCircuit Seller portal and ONDC network has to comply with the Rule 6 (10) of the LM (PC) Rules, 2011;
- You shall be responsible for displaying all the product’s label declarations on the ShopCircuit Seller portal and ONDC as required under Rule 6 (1) of LM (PC) Rules for the consumer’s review;
- Any non compliance by you in regards to your product / services, which get listed on the ShopCircuit Seller portal and ONDC, you shall be solely responsible and liable for the legal repercussions;
- You shall indemnify and shall keep indemnified ShopCircuit for all the direct and indirect losses, damages, fines, penalties, etc., incurred / suffered by the ShopCircuit and or as and when imposed by any government offices / authorities due to commission of unlawful act or non commission of lawful act, negligence act by you in regards to your products / services listed on the ShopCircuit Seller portal or ONDC network.
Seller Action Framework
ShopCircuit may take appropriate action against the Seller for non compliance with any applicable laws as stipulated in this Terms of Use or otherwise applicable to the Product listed by You. This may include but shall not be limited to delisting You or blacklisting You from the Platform. ShopCircuit may assign appropriate penalties for non compliance of this document as deemed appropriate.
The Seller shall be responsible and liable for any notices / governmental communications received from applicable authorities by ShopCircuit. Seller shall respond, defend and hold ShopCircuit harmless from any such claims pursuant to any listing by the Seller.
The Seller shall be responsible for listing the products under the specified category and shall in no manner list the products in any other category which shall mislead the consumers in any manner. The Seller shall be responsible for any returns pursuant to manufacturing defect and shall communicate with the manufactures to resolve such situations.
The Seller shall be responsible for any action / penalty received by ShopCircuit and shall be liable to pay the entire amount of penalty as received by ShopCircuit. ShopCircuit shall not be responsible for any violation of applicable laws by the Sellers.
For more details regarding the Seller Action Framework, please refer to ShopCircuit’s Prohibited & Restricted Item Policy.
Anti-Corruption
Compliance with Law and Policy:
Seller agrees that its performance under this Agreement will be in full compliance with the Company’s Anti-Corruption Policy and all applicable anti-corruption laws and regulations, Seller and the Company agree that in their performance under this Agreement, they will not directly or indirectly offer, promise, give, or authorise the giving of anything of value, or offer, promise, make, or authorise the making of any bribe, facilitation payment or other improper or unlawful payment to any government official, political party, or candidate for public office in order to obtain or retain business, gain any unfair advantage, or influence any act or decision of a government official.Certification of Compliance:
Seller agrees to certify its compliance with the applicable anti-corruption laws and regulations by executing a form supplied by the Company for this purpose, either annually or when otherwise requested by the Company.Right to Audit and Obligation to Cooperate:
Seller shall keep accurate books, records, and accounts with sufficient detail as to clearly reflect its transactions and disposition of its resources or assets in connection with this ToU. Seller agrees the Company has the right to audit such transactions at any time and upon reasonable notice. Seller agrees to
(1) provide assistance and cooperation in any investigations involving the Company and Seller, and (2) submit to due diligence re-screening when requested by the Company.Training:
Seller agrees its employees, affiliates, and other representatives responsible for its performance under this ToU will participate in the Company’s anti-corruption training, if requested by the Company.Subcontractors:
Seller must obtain prior written authorization from the Company before Seller engages any subcontractor to perform any services under this ToU requiring interaction with any government Seller or government official on the Company’s behalf.Right to Terminate:
If the Company reasonably suspects that the Seller has engaged in conduct violating the Policy, or any applicable anti-corruption laws or regulations, the Company may immediately suspend payment pending the issue’s resolution. If the Company determines that the Seller violated the Policy, or any applicable anti-corruption law or regulations, the Company may terminate the ToU. The Company may also suspend payment and suspend or terminate the ToU if the Seller does not comply with the ongoing anti-corruption compliance obligations set forth in this ToU or if Seller does not successfully complete due diligence re-screening.Form of Payment:
The Parties agree all payments made by the Company to the Seller pursuant to this ToU shall be made only after receipt by the Company of an invoice detailing the products or services for which Seller is seeking payment. All payments under this ToU shall: (i) be made solely by check or wire transfer for the benefit of, and to the account of, Seller and not to any individual employee or representative of Seller; (ii) be denominated in functional currency; and (iii) not be in cash or bearer instruments.Obligation to Provide Information:
If for any reason, the Seller proposes to materially change ownership or management or its current shareholders or partners transfer control of the Seller to a third party or a third party assumes control of the Seller, the Seller must notify the Company within thirty (30) days of such change in writing. In such cases, Seller may be resubmitted through the Company’s due diligence and approval procedure for third-party intermediaries.
The Seller agrees to provide timely information to the Company regarding any changes to the representations made in this ToU.No Government interaction:
Seller agrees that neither Seller nor any of its employees, agents and representatives, and any persons associated with Seller are authorised to engage or interact with any government Seller or official for or on behalf of either ShopCircuit, directly or indirectly, in any transaction or business activity for any purpose, including but not limited to obtaining a permit, licence or other type of authorization, whether at a local, regional or national level. In the event that any form of interaction with a government entity or government official is required in relation to Seller’s engagement, directly and / or indirectly, with ShopCircuit, the Seller shall obtain prior written authorization from ShopCircuit before proceeding with the engagement or interaction.
Product Description
ShopCircuit does not warrant that product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Audits
ShopCircuit shall have the right to inspect and audit Seller’s records and premises / place of business through itself or through ShopCircuit approved third party testing agencies. Cost of such an audit shall solely be borne by ShopCircuit unless the audit reflects discrepancy in Seller accounts / non-compliance with ShopCircuit’s Seller policies, in which case the cost of audit shall be borne by the Seller.
Breach
Without limiting other remedies, we may limit your activity, immediately remove your information, warn other users of your actions immediately, temporarily / indefinitely suspend / terminate / block your account and / or refuse you access to the Platform, or put your account on hold, in the event of, including but not limited to, the following:
- if you breach the ToU, privacy policy or other policies such as Prohibited & Restricted Item Policy, etc.;
- if we are unable to verify or authenticate any information you provide;
- if it is believed that your actions may cause legal liability for you, other users, or us; or
- if you do not produce the legal requirement documents such as the documents required for product sales in the Drugs and Cosmetics category, the BIS licence documents, the Brand Authorisation letter, or a Trademark registration proof, as may be required by the ShopCircuit Authorities.
We may at any time, at our sole discretion, reinstate suspended Sellers. A Seller that has been suspended or blocked may not register or attempt to register with us or use the Platform (through itself or any other entity or legal form) in any manner whatsoever until such time that such a Seller is reinstated by us. Notwithstanding the foregoing, if you breach the ToU or other rules and policies, we reserve the right to recover any amounts due and owed by you to us and take strict legal action, including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.
Indemnity
You shall indemnify and hold harmless ShopCircuit its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees from any claim, demand, or actions including reasonable attorneys' fees made by any third party or penalty imposed due to or arising out of your breach of the ToU, privacy policy and other policies or your violation of any law, rules, regulations or the rights (including infringement of intellectual property rights) of a third party.
Trademark & Copyright Complaint
ShopCircuit respects the intellectual property of others. In case you feel that your trademark or design has been infringed by another brand, which is also selling on the ShopCircuit platform, then you may create a ticket via the partner portal or seller support with necessary trademark registration or design registration certificate.
Trademark, Copyright and Restriction
The Website is controlled and operated by ShopCircuit and products are sold by respective registered Sellers. All material on the Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks and other intellectual property rights. You must not copy, reproduce, republish, upload, post, transmit, or distribute ShopCircuit’s or other Sellers’ material in any way, including by email or other electronic means and whether, directly or indirectly, you must not assist any other person to do so. Without the prior written consent of the owner, modification or use of the material on any other website / networked computer environment or for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights is prohibited. Any use for which you receive any remuneration, whether money or otherwise, is a commercial use for the purposes of this clause.
Limitation of Liability
IN NO EVENT SHALL SHOPCIRCUIT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE ToU, EVEN IF SHOPCIRCUIT HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Applicable Law
The ToU shall be governed, interpreted, and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be Bangalore.
Jurisdictional Issues / Sale in India Only
Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. ShopCircuit makes no representation that the material on the Website is appropriate or available for use in other locations / countries other than India. Those who choose to access the Website from other locations / countries other than India do so on their own initiative and ShopCircuit is not responsible for supply of products / refund for the products ordered from other locations / countries other than India and compliance with local laws, if and to the extent local laws are applicable.
Seller Declarations
Segment | Declaration By Sellers |
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Cosmetic | Drugs and Cosmetics Act, 1940, Cosmetics Rules, 2020, in each case, as amended from time to time. We hereby undertake to ensure that:
- We shall comply with the provisions of Chapter III, IV, V, VI, IX read with relevant Schedules including Schedule IX of the Cosmetics Rules, 2020.
- We shall comply with such further requirements, if any, as may be specified, by the Government of India, under the Act and the Rules, made thereunder.
- For all times during which we may advertise, distribute, market, supply or sell the Products to / on ShopCircuit, the above representation, warranty, covenant and undertaking remains true and correct in all respects and that we are in full compliance with all applicable laws.
- For all the times we shall ensure that listings on the platform shall not include over-the-counter medicines or prescribed medicines under cosmetics verticals in any form or manner whatsoever, will be considered as irreparable breach for ShopCircuit and ShopCircuit shall take appropriate actions as per the law and internal guidelines.
We hereby also undertake to ensure that in an event we are manufacturing/ importing the Products in addition to selling them, we shall comply with the below norms:- We shall comply with all the conditions imposed on the manufacturer or importer for the manufacture / imports of cosmetics as required under the provisions of the Cosmetics Rules, 2020.
- Every cosmetic manufactured / imported by us for sale or for distribution in India shall conform to the standards laid down by the Bureau of Indian Standards as referred to in the Ninth Schedule.
- We declare that no cosmetic manufactured / imported by us has been tested on animals.
- We shall inform ShopCircuit, in case of any change in respect of labelling or composition or testing of licensed product or its specifications within 15 (fifteen) days along with an undertaking that products comply with standards laid down by the Bureau of Indian Standards as referred in the Ninth Schedule.
- The substances used in the formations of every cosmetic manufactured / imported by us for sale or for distribution in India shall conform to the standards laid down as per IS4707-under part1 and part 2 of the Tenth (X) Schedule.
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BIS Certification | The Bureau of India Standards Act 1986 ("BIS Act”), Electronics and Information Technology Goods (Requirements for Compulsory Registration) Order 2012, all applicable Quality Control Orders issued under the BIS Act, ISI Mark Scheme, Energy Conservation Act 2001 & rules and regulations made thereunder and all applicable legislations under BIS CRS / BIS - ISI BEE Product Safety and Standards Regulations, in each case, as amended from time to time. We have obtained and shall continue to maintain in force, all certificates and authorisations needed under applicable laws for lawful sale of the Products. |
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Products containing part of animal | Corals, Seashell, Shankha, Real insect key-chains, which we sell through the ShopCircuit portal are not prohibited or scheduled animals under Wildlife Act, 1972, as defined under the extant laws. Also, herewith we confirm that, we are not selling any of the scheduled animal or Animal articles or part thereof as scheduled and prescribed under Wildlife (Protection) Act 1927. |
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Products containing Plastic | The Plastic Waste Management Rules, 2016, as amended from time to time and the Environment (Protection) Act, 1986, as amended from time to time. We have obtained and shall continue to maintain in force all certificates and authorisations, provisional certificates wherever required under applicable laws for lawful sale of the Products. |
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Gold Jewellery | The Bureau of India Standards Act 1986, Bureau of Indian Standards (Hallmarking) Regulations, 2018 and Hallmarking of Gold Jewellery and Gold Artefacts Order, 2020 and all applicable legislations under BIS CRS/ BIS- ISI Product Safety and Standards Regulations, in each case, as amended from time to time. We hereby undertake that as stipulated under the Hallmarking of Gold Jewellery and Gold Artefacts Order, 2020, we will be selling the Products procured through certified sales outlets, after fulfilling the terms and conditions of certificate of registration as specified in regulation 5 of the Bureau of Indian Standards (Hallmarking) Regulations, 2018. |
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WPC and TEC | The Indian Wireless Telegraphy Act, 1933, Wireless Planning commission No. ETA- WPC/Policy/2018-19, The Indian Telegraph Act, 1885, The Indian Telegraph (Amendment) Rules, 2017, Mandatory Testing and Certification of Telecom Equipment (MTCTE) notification &Bureau of Energy Efficiency -March, 2002 all applicable legislations, in each case, as amended from time to time through amendments, notifications, clarifications, etc. |
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National Honour | We have obtained and shall continue to maintain in force all licences, permissions, authorisations and permits needed to distribute, market, supply and sell the National Emblem, Flag and other products related to national importance on ShopCircuit under applicable laws, from time to time, including State Emblem of India (Prohibition of Improper Use) Act, 2005, The Prevention of Insults to National Honour Act, 1971 (now, the Prevention of Insults to National Honour (Amendment) Act, 2003), The Flag Code of India, 2002, in each case, as amended from time to time through amendments, notifications, clarifications, etc. |
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Drugs and Allied Products | Drugs and Cosmetics Act, 1940, The Medical Devices Rules, 2017, The Drugs Price Control Order, 1995, Drugs & Magic Remedies (Objectionable Advertisement) Act , 1954 and rules made there under, Poison Act, 1919, Narcotic Drug & Psychotropic Substance Act, 1985, Pharmacy Act, 1948, Pharmacy Practice Regulation, 2015, in each case, as amended from time to time through amendments, notifications, clarifications, etc. We shall comply with all the conditions imposed on the manufacturer or importer for the manufacture/imports as required under the provisions of the Acts & rules there under:
- Every product manufactured/imported by us for sale or for distribution in India shall conform to the standards laid down by Govt Authorities, Acts & Rules there under mentioned above.
- We shall comply and undertake that we shall not be selling/listing drugs covered under the categories of the Narcotic and psychotropic as referred to in the Narcotic Drugs and Psychotropic Substances Act, 1985, tranquillisers and the drugs as specified in the Schedule X of Drugs and Cosmetics Rules, 1945 on the platform.
- We shall also refrain in promoting medicinal products which will otherwise fall under the definition of Drugs & Magic Remedies, 1954, and rules made there under.
- We shall desist ourselves from promoting misbranded, counterfeit, spurious products.
- We shall abide by the product recall requirement as and when notified by Government Authorities / manufacturer.
- We shall comply with such further requirements, if any, as may be specified, by the Government of India, under the Act and the Rules, made there under.
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Contact Us
For queries / concerns, excluding queries related to trademark and copyright infringement, please raise an incident from your Seller dashboard.
Grievance Officer
In accordance with the IT Act, 2000, and the rules thereunder, the name and contact details of the grievance officer are provided below:
Name: Abhinav Srivastava
Designation: Managing Director Vidyant Technologies Pvt Ltd , Old No.22/1 & 22/2, Shubharam complex 5th Flr Mahatma Gandhi Road, Bangalore North Bangalore KA 560001 IN, India
Email: support@ShopCircuit.ai