The cancellation policy is the scheme provided on ShopCircuit’s website available at www.ShopCircuit.com or the mobile application under the brand name “ShopCircuit” (collectively “Platform”) in relation to the products being sold on the Platform (“Products”). This cancellation policy (“Policy”) lays down the mechanism in which an order placed by the customer or the reseller (“User”) on the Platform can be canceled by the User or the supplier or by ShopCircuit.
The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.
In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.
The User may cancel the order for the following reasons:
The supplier can only cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.
The supplier may cancel the order for the following reasons:
ShopCircuit can cancel the order anytime from the date on which the order has been placed till delivery of the Product to the User.
ShopCircuit may cancel the order for the following reasons:
If the User has made payment before cancellation of the order which has been placed, the money paid by the User shall be refunded. The refund will be credited to the same source of payment (bank accounts, UPI etc.) from which payment was received. If the User has chosen any other method such as wallets, the mount will be credited to the source of origin as well. The User will receive a refund of the entire amount paid by the User. In case of any discrepancies regarding receipt of refund amount, ShopCircuit may request for additional information such as bank statement or any other relevant document
If the User has used any discount vouchers or promotional offers when placing the order which has been canceled, the discount vouchers or promotional offers will be forfeited.
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
Refund Method | Refund Time Frame |
---|---|
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account | 3-7 Business Days |
ShopCircuit reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.
For any further queries regarding return, replacement, exchange or refund, please reach out to customer support at legalsupport@ShopCircuit.com.